1 Returns are accepted within 7 days for eligible products.
Customers may return products purchased from www.woodman.life within seven days of delivery, provided the items meet eligibility criteria. Products must be unused, in original condition, and accompanied by original packaging. Return eligibility excludes custom-made or assembled items. This timeframe allows customers to inspect products and ensures prompt resolution of issues while balancing operational efficiency. Users should contact customer support to initiate the return process, ensuring proper coordination and pickup arrangements. Clear return policies create transparency and trust while minimizing disputes.
2 Returned items must be in original condition and packaging.
To qualify for a return, products must be returned without damage, scratches, or alterations, and should include all original accessories, manuals, and packaging. This ensures that returned items can be restocked or resold in a safe, reliable condition. Users are responsible for handling products carefully until pickup or delivery to the Company. Products returned in unsatisfactory condition may be rejected, and refunds may be withheld. Maintaining this standard protects both the Company and future customers by ensuring product quality.
3 Return pickup availability depends on courier services in the user’s area.
Return collection is facilitated through courier services, which may vary depending on the customer’s location. Some regions may experience limited courier availability or delays, impacting the return process. Users are encouraged to coordinate with customer support to schedule pickups and track returns efficiently. This policy ensures that return services are managed effectively while informing customers of potential geographic limitations. It provides transparency and sets realistic expectations for product return timelines.
4 Custom-made or assembled products are non-returnable.
Products that are custom-made, personalized, or assembled cannot be returned under any circumstances. These items are manufactured or prepared specifically for the customer, and returning them is not feasible due to production costs and personalization. Users are encouraged to carefully review specifications before placing such orders. This restriction ensures operational efficiency and prevents misuse while clearly communicating limitations to customers upfront.
5 Refunds are processed within 7–10 working days after quality inspection.
Once a returned product is received, the Company conducts a quality inspection to verify its condition. Refunds for eligible returns are typically processed within 7–10 working days to the original payment method. Processing times may vary depending on banks or payment gateways. Users are notified once the refund is initiated. This procedure ensures accountability, transparency, and fairness in financial transactions, while providing a clear and reliable framework for resolving return-related issues.
